Questions
Questions renovators ask about the plan
29 straight answers about the price, the terms, your website and what we can and can’t promise.
The plan and the price
What does the plan cost?
A$249 a month and a one-off build fee of A$499, invoiced after your site is live and you have approved it, on a 12-month minimum term. Prices are shown without GST; GST may apply. There is one plan for every renovation business, with no tiers.
What does the monthly fee actually cover?
A website built for a kitchen or bathroom business: project pages grouped by room, a page for each service you sell, a how-a-job-runs page, one service area page, licence details on every page and a design consult form. Hosting, SSL and security updates are included, with 5 revisions a month and a monthly report of the enquiries the site received. Built for 90+ PageSpeed; if a page drops below, we fix it at no charge. Nothing in that list is billed separately later.
When is the build fee charged?
After launch. The A$499 build fee is invoiced only once your site is live and you have looked over it and approved it. Monthly billing starts from the month your site goes live, so nothing is charged while we are building it, and if you decide not to go ahead before you approve the live site, nothing is invoiced at all.
Why is there a 12-month minimum term?
The monthly fee pays for building, hosting and looking after the site over time, which is what lets the A$499 build fee sit at the end rather than up front. The minimum term is what makes that split work. After 12 months the plan runs month to month, and the terms say so plainly before you sign.
Can I cancel?
Yes. After the 12-month minimum term, give written notice before your next billing date and the plan runs out when the month already invoiced ends. During the minimum term you can still end it, but the monthly fees for the rest of the term remain payable, unless you are ending it because we seriously breached the terms and didn’t fix the problem within 14 days. The plan terms set this out in full.
What happens after the first 12 months?
The plan continues month to month at A$249 a month with the same inclusions. Either of us can end it with written notice. If the monthly fee ever changes, you get at least 30 days’ written notice first and can end the plan before the new fee starts.
What is a revision, and what do extra ones cost?
A revision is one change to an existing page: a finished kitchen added to the gallery, a price change, a new photo or a wider service area. New pages are quoted separately. 5 are included every month and each extra one is a flat A$20, with no cap on how many you can ask for and no hourly billing anywhere. Every revision is completed within 2 to 5 working days.
What does the 90+ PageSpeed promise cover?
Every page we build and host for you is built for 90+ in Google PageSpeed Insights, on mobile and on desktop, and we check it for as long as the plan runs. We can promise it because your site is hand built as static pages with optimised images rather than assembled from plugins. If a page falls below 90, we fix it at no charge. It is a promise about how fast your pages run, not about rankings, traffic or the number of enquiries.
Are there any other fees?
Not for what the plan includes. Extra revisions past the 5 included each month are A$20 each. You pay your own domain registration to the registrar, in your business name. Work outside the plan, such as a redesign of the whole site, is quoted first, and nothing is charged unless you agree.
Do you offer discounts or a cheaper plan?
No. There is one plan with no tiers, and the whole offer is published before a call. The one extra is for founding clients: The first 10 businesses on the plan keep today’s A$249 monthly price for as long as they stay on the plan, even if the price rises later. The A$499 build fee stays.
Getting started
How long does it take to get my site live?
7 days. Your site is live within 7 days of us receiving your content: business and licence details, photos, service areas and notes for each page. If something is missing, we tell you what straight away, and the 7 days start once it arrives, not when you sign up.
Do I have to write the words for my site?
You supply the substance: what you do, how your jobs run, your projects and your prices if you show them. Rough notes, dot points or a voice memo are fine. We lay it out into pages and tidy the wording for you to check, but we never invent claims about your business.
What do you need from me during the build?
The content checklist: business and licence details, a logo if you have one, photos of finished work, notes on each service, the areas you work in and access to your domain settings. Most renovators already have most of it. After that, quick answers to any questions and one list of changes when you review the preview.
We don’t have professional photos. Can we still launch?
Yes. Good phone photos of finished rooms, taken in daylight with the room tidy, work well on project pages. We build the pages with what you have and you can swap in better photos later as revisions. A handful of well-described projects does more than a large gallery with no words.
I have a site already. Does the work on it go to waste?
No. Anything on your current site that is yours to reuse, such as project photos and the descriptions you wrote, comes across into the new pages. Your domain is switched over once you have signed the new site off, so nobody sees a gap, and you close your old hosting whenever it suits you.
Your website
How do I ask for a change once the site is live?
By email, with the photos or wording attached. We log it as a revision, make it within 2 to 5 working days and tell you when it is done. There is no login for you to keep and no portal to learn. 5 revisions are included each month and extras are A$20 each, so a busy month costs a little more and a quiet one costs nothing extra.
Who owns my domain and content?
Your business does. Your domain is registered in your business name and you pay the registrar directly. Your words, photos, logo and prices stay yours. When the plan ends we give you a copy of the content you supplied and help you point the domain wherever you choose.
Can I show my licence number on the site?
Yes, and we recommend it. Your licensed name and licence number go in the footer of every page, with each licence and any insurances you want listed on the about page. Some states set rules for what a licensed contractor’s advertising must include, so check the rules where you work.
Can I show photos of clients’ homes?
Yes, when you took the photos or have permission to use them, and your clients have agreed. Your client comes first: we don’t publish anything that identifies their home, such as a house number or a street view, unless you tell us they have agreed.
Will there be a page for every suburb I work in?
No. You get one well-written service area page naming the regions you cover. Dozens of near-identical suburb pages are treated as doorway pages under Google’s spam policies, and buyers can tell when a page was copied.
Search, enquiries and results
Will the website get me more jobs?
We can’t promise that, and we don’t. The site is built to explain your work clearly, show finished rooms, prove you are licensed and make it easy to enquire, and we report the enquiries it receives every month. How many jobs follow depends on your market, your work, your reviews and how quickly you reply.
Will I rank on the first page of Google?
Nobody can honestly promise a ranking. We build each site on sound technical foundations, with a page for each service, real project pages and correct structured data. Rankings depend on competition, your reviews, your Google Business Profile and time.
Where do enquiries go?
To the email address you choose. Each enquiry from the consult form arrives with the room, suburb, timing and any photos the buyer attached, so your first reply can be specific. Every enquiry is counted in your monthly report.
Do you run Google Ads or social media ads?
No. Paid advertising and ad spend are not part of the plan. If you run ads yourself or with someone else, your site can be the page they link to.
Does the plan include my Google Business Profile?
The profile is yours to own and manage, and it isn’t part of the plan. We link your website and profile properly, and our blog has a practical guide to setting up the profile for a renovation business.
Working together
What happens on the first call?
We ask how you win work now, which jobs you want more of and where you work. We show you the sample designs and go through the plan and its terms. If it doesn’t suit your business, we say so. There is no charge and no obligation.
Do you work with renovators in every state?
Yes. The plan is for kitchen and bathroom renovation businesses anywhere in Australia. Everything is done by call, email and shared documents, so nothing needs you off site during the day.
Do you give renovation, building or licensing advice?
No. We are a website studio, not a builder or a licensing adviser. We show your licence details as you give them to us; what your advertising must include in your state is for you to confirm with your regulator.
Is the plan for homeowners?
No. The plan is sold only to businesses, for use in their business. The blog is written for renovation business owners rather than homeowners planning a renovation.
Still have a question?
Ask it on a call. The pricing page covers costs and terms in more detail, and the plan terms are the full agreement.
Ready to show the rooms you have finished?
One call. We look at how you win kitchens and bathrooms now, show you the sample sites and go through the terms line by line. No charge, no obligation, and if the plan doesn’t suit your business, you hear that on the call.
Nothing until launch, then A$249 a month plus the A$499 build fee, GST may apply. 12-month minimum term.