Website plan terms

1. Who these terms are between

The business behind this site will be named here, with its ABN and a contact email, before launch. "You" means the business that signs up. By signing up you confirm that you are acting for a business, and that you have authority to agree to these terms for it.

These terms apply together with the order confirmation we send you, which records your business details, domain and start date. If the two differ, the order confirmation wins for those details.

2. What the plan includes

• Your website live within 7 days of receiving your content.
• Built for 90+ PageSpeed; if a page drops below, we fix it at no charge.
• Hosting, SSL certificate and security updates.
• 5 revisions a month, then A$20 each.
• A monthly report of the enquiries your website received.
• A 12-month minimum term, then month to month.

The 7-day period starts on the day we have everything on the content checklist we send you: your business and licence details, logo, photos, service areas, the words for each page and access to your domain. If something is missing, we tell you what, and the period starts once it arrives.

A revision is one change to an existing page: a new project, new prices, a new photo, changed hours or an updated service area. New pages are quoted separately. 5 revisions are included every month and each extra one is a flat A$20, with no cap on how many you can ask for and no hourly billing. Every revision is completed within 2 to 5 working days. Unused revisions don't roll over. A redesign of the whole site is outside the plan; we will tell you the price before doing that work, and nothing is charged without your agreement.

3. The PageSpeed promise

Built for 90+ PageSpeed; if a page drops below, we fix it at no charge. In plain terms: every page we build and host for you is built for 90+ in Google PageSpeed Insights, on mobile and on desktop, and we keep checking it for as long as the plan runs.

We can promise it because your site is hand built as static pages with optimised images, not assembled from plugins. We check the score when your site goes live and after any change that adds pages or images. If a page we build and host falls below 90, tell us or wait for our own check, and we fix it at no charge as part of the plan.

The promise covers the pages we build and host. It doesn't cover a page after someone else edits it, third party code you ask us to add, such as a booking or chat tool that loads its own scripts, or a slow score caused by your own network or device. Where a third party tool is the cause, we will tell you what it costs in points and you decide whether to keep it.

4. What the plan doesn't include

• Paid advertising, such as Google Ads, and the ad spend.
• Logo or brand design.
• Writing your content: you supply the words, photos and prices, and we lay them out.
• Domain registration fees: the domain is registered in your business name and you pay the registrar.

We don't promise any number of visitors, enquiries or jobs, or any position in Google or another search engine. The PageSpeed promise above is about how fast the pages we build run, not about how many people find them.

5. Your responsibilities

• You supply accurate content and have the right to use it, including photos, logos and any supplier images. The prices, claims and reviews on your site must be true and meet the Australian Consumer Law.
• You supply your licence details as they appear on your licence, and you tell us when they change. You are responsible for making sure your site meets any rules about what a licensed contractor's advertising must show in the states where you work.
• You have permission from your customers to show photos of their homes, and you don't publish details that identify them without their agreement.
• Your site will collect enquiries from your customers. You are responsible for how your business uses those details under any privacy law that applies to it, including the Privacy Act 1988 and the Australian Privacy Principles where they apply to you.
• You keep your domain registration paid and tell us if its details change.

6. Fees and payment

The plan costs A$249 a month and a one-off build fee of A$499. Both are shown without GST; a business displaying prices only to other businesses doesn't need to include GST ¹ in them. GST is added only if we are registered for GST when we invoice you, because businesses that aren't registered don't include GST in their prices ² . Our price pages show this as "GST may apply".

Monthly billing starts from the month your site goes live, and the monthly fee is then invoiced in advance each month. The A$499 build fee is invoiced only after your site is live and you have approved it, so nothing is charged while the site is being built, and if you decide not to go ahead before you approve the live site, nothing is invoiced at all.

Invoices are payable by the method and within the time shown on the invoice. If an invoice is more than 14 days overdue we will remind you in writing, and if it stays unpaid we may take your site offline until it is paid. We will give you notice before we do.

Extra revisions beyond the 5 included each month are invoiced at A$20 each, in arrears, on your next monthly invoice.

We may change the monthly fee after the minimum term by giving you at least 30 days' written notice. You can end the plan before the new fee starts. This does not apply to founding clients: the first 10 businesses to join the plan keep the monthly fee of A$249 that applied when they joined for as long as they stay on the plan, even if the price rises later. The build fee is not affected.

7. Term and cancelling

The plan has a minimum term of 12 months from the day your site goes live. After that it continues month to month until either of us ends it.

• After the minimum term, either of us can end the plan by written notice given before the next monthly billing date. It ends at the end of the month already paid for.
• During the minimum term, you can end the plan by written notice, and the monthly fees for the rest of the minimum term remain payable. That doesn't apply if you end it because we have seriously breached these terms and not fixed the problem within 14 days of you telling us.
• Either of us can end the plan straight away if the other seriously breaches these terms and doesn't fix it within 14 days of written notice, or becomes insolvent.

The build fee pays for planning and building your site. It is invoiced only after the site is live and you have approved it, which is why it is not refundable afterwards, except as the law says otherwise. Before that point nothing has been invoiced: if you stop during the build, you owe nothing.

8. Who owns what

Your business owns its domain name and all the content it supplies: words, photos, logos and prices. You give us permission to use that content to build, host and look after your site while the plan runs.

We host the site. We keep the rights in our own templates, code and design system, and you may use them for your site while the plan runs. When the plan ends, we stop hosting the site, give you a copy of the content you supplied on request, and help you point your domain wherever you choose.

9. Enquiries and data protection

Your site's enquiry and booking forms run on the form and booking tools we use, which may store data outside Australia. We hold enquiry submissions only to pass them to you, keep the site secure and count them for your monthly report. We don't sell them, use them for our own marketing or give them to another business. The only other businesses that handle them are the services we use to run the site, such as our web host and those form and booking tools. We handle personal information in line with the Australian Privacy Principles, and our privacy policy explains how we handle the details of the people we deal with at your business.

10. Availability and changes to the service

We aim to keep your site online at all times, but hosting providers have outages and we can't promise uninterrupted service. We may change the technology behind your site, provided what the plan includes doesn't get worse.

11. Liability

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Subject to that:

• where our liability for failing to meet a guarantee can be limited, it is limited to supplying the services again or paying the cost of having them supplied again;
• we are not liable for lost profits, lost jobs, lost data you didn't give us, or any indirect loss, or for loss caused by your content, your domain registrar or anything outside our reasonable control;
• our total liability to you under these terms is limited to the fees you paid us in the 12 months before the claim arose.

12. Not for consumers

The plan is sold only to businesses, for use in their business. We don't sell it to individuals for personal or household use.

13. Changes to these terms

We may update these terms. If a change affects a plan you already have, we will tell you in writing at least 30 days before it applies, and you can end the plan before then without paying the rest of the minimum term.

14. Governing law

These terms are governed by the laws of the Australian state or territory where the business behind this site is registered, which is named with its details above before launch.

Questions about these terms before you sign up? Contact us or book a call, and we will go through them with you.